Call Centre The TestGrid Customer Service Product Range comprises of SkillCheck's Service (Identity), Call Centre Skills Range and Call Centre - TalentScout. SkillCheck Talent Scout uses Computer Adaptive Technology (C.A.T) whereby test items are generated depending on a candidate's responses.  This allows for accurate testing in a shorter time. The tests individually or combined create a perfect overview to a candidate's customer service level of orientation, ability to understand and manage customer needs and provide excellent customer service. Products Test Description More Info SkillCheck: Call Centre Skills E Product Summary E Technical Manual Comprises 5 tests: Checking - 30 questions, Coding - 30 questions, Data Entry Alphanumeric - 5 mins, Data Entry Numeric - 5 mins, & Typing - 5 mins   E    Sales E    Product Support SkillCheck: Call Centre -  TalentScout (C.A.T) E Product Overview E Technical Manual Customer Service Orientation and Scenarios, Audio Data Entry. 25 mins max. E Sales E Product Support

Call Centre In Brief   Online: yes Purpose: Call Centre Skills Publisher: SkillCheck Application: Recruitment Role Type: Customer Service Time: See Description Accreditation: Not Required Reports: Individual Narrative TG Group Ranked TG ShortList Norms: General, Automatically Updates Languages: English Industries: All Related products: D.L Ross' AsAP TG Sales Calls TG Customer Service