Customer Service The TestGrid Customer Service Product Range comprises of OPIC's CSEQ - Customer Service Excellence Questionnaire, D.L Ross's AsAP - A Service Attitudes Predictor, and SkillCheck's Service (Identity ), Call Centre Talent Scout and Call Centre Skills Range. The tests individually or combined create a perfect overview to a candidate's customer service level of orientation, ability to understand and manage customer needs and provide excellent customer service. Products Test Description More Info OPIC: CSEQ E Product Summary E Technical Manual Customer service for call centres. 15 mins E    Sales E    Product Support D.L. Ross: AsAP E Product Overview E Technical Manual Service attitudes for service industries. 10 mins E Sales E Product Support SkillCheck: Service - Identity E Product Overview E Technical Manual Measures customer service knowledge. 10 mins E Sales E Product Support

Customer Service In Brief   Online: yes Purpose: Customer Service Skills Publisher: OPIC, D.L Ross, SkillCheck Application: Recruitment Role Type: Customer Service Time: See Description Accreditation: Not Required Reports: Individual Narrative TG Group Ranked TG ShortList Individual Report Norms: General, Automatically Updates Languages: English Industries: All Related Products: TG Sales, TG Personality, TG Call Centres