Simulations The SkillCheck simulations range includes tests which simulate work in a call centre.  The tests are performance-based and adaptive where the level of challenge is set depending on the candidate's performance.  This allows for accurate assessment of the candidate's ability in the minimum amount of time. Products Test Description More Info SkillCheck: Call Centre - Sales Scenario (Audio) E Product Summary E Technical Manual This test assesses candidate skills using realistic simulations of a call centre sales representative interacting with prospective clients.   E    Sales E    Product Support SkillCheck: Call Centre - Customer service scenarios (Audio) E Product Overview E Technical Manual This test assesses skills using real-world simulations of interactions with customers. E Sales E Product Support

Simulations In Brief Online: yes Purpose: Work Simulation Publisher: SkillCheck Application: Recruitment Role Type: Call Centre Time: Varies Accreditation: Not Required Reports: Individual Narrative TG Group Ranked TG ShortList Respondent Feedback Norms: SkillCheck norm Languages: English Industries: Call Centre Related products: SkillCheck Cust Service CSEQ AsAP SkillCheck - Identity